Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing may take slightly longer. If there is a significant delay, we will notify you by email.
Shipping Times
Estimated delivery times:
- United States: 7–12 business days
- Canada: 7–15 business days
- International: 10–20 business days
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Tracking information may take 24–72 hours to update.
Shipping Costs
Shipping charges are displayed during checkout before payment is completed.
If you offer free shipping, replace this section with:
We offer FREE standard shipping on all orders.
Incorrect Shipping Address
Please verify your shipping address before completing your order. We are not responsible for delays or delivery issues caused by incorrect addresses provided during checkout.
Lost or Delayed Shipments
While we work with reliable shipping partners, delays may occasionally occur due to weather, customs processing, carrier issues, or other events outside our control.
If your order has not arrived within the expected delivery window, please contact us and we'll help investigate.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have questions about shipping, please contact us through our Contact page or customer support email.